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Order reconciliation status

Overview

Once the vendor's order information is sent to the Owlpay platform, the order will indicate whether it is available for reconciliation depending on the vendor's identity verification status (KYC Status).

What is the reconciliation status on OwlPay?​

  • Available for reconciliation: the order has been created, but not applied for reconciliation.
  • Unavailable for reconciliation: the order has been created, but cannot be applied for reconciliation (see below for possible causes)
Please note
  1. The company's information verification has not been passed
  2. The vendor's information verification has not been passed
  3. The order has set an "allowable date for reconciliation", and has not yet reached the specified date.

When can I initiate a reconciliation order?​

There are three conditions that affect the availability of order reconciliation:

  1. company's KYC status
  2. vendor’s KYC status
  3. allowable date for reconciliation

The order is available for reconciliation only when the above 3 conditions are met.